Refund and Returns Policy

At Qubix.ae, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free returns and refund policy to ensure your shopping experience is as smooth as possible.

1. Returns Policy

We accept returns on most products within [X] days from the date of delivery, provided that the following conditions are met:

• The product is in its original, unused condition.
• The product is in its original packaging with all tags, labels, and accessories intact.
• The product is not part of an excluded category (see exceptions below).
• Proof of purchase (order number or receipt) must be provided.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [email or phone number] within [X] days of receiving your order.
2. Provide your order number and details about the product you’d like to return.
3. Our customer service team will guide you through the return process and provide you with a return shipping label (if applicable).

3. Refunds Policy

Once we receive the returned item and confirm it meets the return policy requirements, we will process your refund. The refund will be issued to your original payment method. Please note that:

• Refunds are processed within [X] business days after we receive the returned product.
• Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

4. Exceptions to the Return and Refund Policy

Certain items are not eligible for return or refund, including:

• Personalized or customized products.
• Perishable goods, including food and beverages.
• Items marked as final sale or non-returnable at the time of purchase.
• Products that have been damaged due to misuse or improper handling.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately. We will provide a full refund or replacement as per your preference. Please retain the packaging and product details for inspection.

6. Exchange Policy

Currently, we do not offer direct exchanges. If you would like to exchange an item, please return it and place a new order for the item you desire.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or was sent incorrectly. If your return is eligible for a free return label, we will provide you with the necessary shipping instructions.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team:

• Email: help@qubix.ae
• Phone: +971 4 885 8131
• Office Hours: 20th St – Deira – Al Murar – Dubai – UAE

We’re here to help and ensure your experience with Qubix.ae is as pleasant as possible.